We are based in Melbourne, Australia, and all orders are shipped worldwide on business days from our local warehouse. Delivery times and rates vary by destination and are outlined below.

Australia

Free delivery through AusPost Domestic Express Post (typically 1-2 business days)

New Zealand

Free delivery through AusPost International Post Standard (typically 5-8 business days)

International

International shipping is fulfilled via Australia Post International. A flat-rate shipping fee will be applied at checkout, and delivery times may vary depending on the destination country and local customs processing.

All delivery times are estimates and begin once the parcel is dispatched. Orders are typically shipped within 1–4 business days.

For Australian customers, GST is included in the prices shown at checkout.

For international customers, prices displayed on our website do not include any import duties, taxes, VAT, customs fees, or other charges that may be imposed by the destination country. These charges are the responsibility of the customer and, where applicable, must be paid upon import or delivery.

All international orders are shipped via Australia Post International with tracking. Delivery and customs clearance times may vary depending on the destination.

Please note: any duties, taxes, customs fees, or shipping charges are non-refundable in the event of a return.

• Orders cannot be cancelled or modified once they have been shipped.
• Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
• If a parcel is returned to us due to an incorrect address, refusal of delivery, or being unclaimed, any original shipping fees, return shipping costs, and other non-recoverable charges incurred by Luniere will be deducted from the refund.
• Once an order has been dispatched, customers will receive tracking information via email. While we will assist where reasonably possible, Luniere is not liable for delays caused by shipping carriers, customs clearance processes, weather events, or other circumstances outside our control.
• Customers are responsible for providing a complete and accurate delivery address. Luniere is not responsible for orders shipped to incorrectly provided addresses.
• All international orders are shipped via Australia Post International with tracking. Delivery times and customs clearance may vary depending on the destination country.
• Risk of loss and responsibility for the shipment pass to the customer upon delivery of the order to the shipping carrier.

We accept returns within 14 days of delivery for all full-priced items, provided they are unworn, unwashed, undamaged, and returned in their original condition with tags attached.

We’re welcoming your return if you're not satisfied with your order. We’re here to help you return your order smoothly.

To initiate a return, please email us at hello@luniere.au with:

• Order Number
• The item(s) you'd like to return
• Reason for return
  

We will reply with return instructions and the return address.

Please note: Return shipping costs are the customer’s responsibility and will not be reimbursed. We recommend using a trackable service. Original shipping fees and any duties or taxes paid at import are non-refundable.

We do not offer direct exchanges. Please return the item for a refund and place a new order for your preferred style or size.

Final sale items are not eligible for return or exchange.

Refunds are issued to your original payment method within 10-14 business days of receiving and approving your return.

Please note: Original shipping fees and any duties or taxes paid at import are non-refundable.

If you receive a faulty or incorrect item, please contact us at hello@luniere.au within 7 days of delivery. Include your order number, a description of the issue, and clear photos.

Once the claim is approved:

• We will cover the return shipping cost (we'll provide a return label).
  
• You’ll receive a full refund, including any original shipping fees, once the item is returned and inspected.
  
• Alternatively, if stock is available, we can send you a replacement at no extra charge.
  

Please note: Pilling is a natural characteristic of wool and cashmere and is not considered a manufacturing fault.

All sale, discounted, and promotional items are final sale and cannot be returned, exchanged, or refunded, unless the item is faulty, damaged, or not as described under Australian Consumer Law.

This includes:

• Items purchased in the Sale section of our website
  
• Items marked as “Final Sale”, “Non-returnable”, or “Archive Sale”
  
• Items purchased during limited-time promotions or with a discount code
  

Please choose carefully when purchasing from our Sale section, as we are unable to accommodate change-of-mind returns or exchanges on these items, including size or colour preference.

For international orders, all sale purchases are considered final and non-returnable, except where the item is faulty or incorrect.

By purchasing from the Sale section, customers acknowledge and agree to these conditions.

For customers located in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason.

The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier, take physical possession of the goods.

To exercise your right of withdrawal, you may submit a withdrawal request through our online withdrawal form, or contact us via email with a clear statement of your decision to withdraw from the purchase, including your name and order number.

To meet the withdrawal deadline, it is sufficient for you to submit your withdrawal request before the 14-day withdrawal period has expired.

Effects of Withdrawal

If you withdraw from your purchase, we will refund the payment received for the relevant item(s) in accordance with our Exchange & Returns Policy.

Refunds will be processed using the same payment method used for the original transaction unless otherwise agreed. We may withhold reimbursement until we have received the returned goods or evidence that the goods have been returned.

Returned items must comply with the eligibility requirements and return conditions set out in our Exchange & Returns Policy, including requirements relating to product condition, original tags and packaging.

Customers are responsible for the direct cost of returning goods.

Exclusions

The right of withdrawal does not apply to products that have been customised, personalised, made to order, or otherwise exempt under applicable consumer protection laws.