Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

Delivery time depends on your location and preferred shipping method. We will process orders as soon as possible. After processing, orders to Australian addresses will typically take 1-3 business days to arrive. Overseas deliveries can typically take anywhere from 4-16 days to arrive. Delivery details will be provided at check-out.

Please email us at hello@luniere.au within 14 days of receiving your order. Include your order number, item(s) you wish to return, and the reason. We’ll send return instructions and the return address.

Return to our Shipping & Returns page for full details.

We don’t offer direct exchanges at this time. If you’d like a different size or colour, please return the original item for a refund and place a new order for the item you’d like instead.

You can contact us through our contact page! We will be happy to assist you.

We use 2/26Nm 100% Royal Cashmere, sourced from Inner Mongolia through a certified supplier known for high-quality fibres and responsible, sustainable farming practices.

Our supplier holds certifications including OEKO-TEX® Standard 100 and The Good Cashmere Standard®, assuring ethical, traceable, and environmentally responsible production.

Our cashmere supplier holds globally recognised certifications including OEKO-TEX® Standard 100, ensuring the yarn is free from harmful substances, and The Good Cashmere Standard® by AbTF, which guarantees high standards in animal welfare, environmental responsibility, and social conditions for farmers.

Our garment manufacturer is certified under local sustainability programs that cover ethical labour practices, safe working conditions, and environmental compliance.

Please note: These certifications apply to our partners. Luniere as a brand is not currently certified.

Yes! Pilling is a natural part of wearing cashmere, especially for garments which are regularly worn. We recommend using a cashmere comb or gently removing any pilling by hand.

Shedding can occur as the natural fibers settle - it’s normal and reduces over time.

• Store properly – Fold and keep in the breathable bag we provide. Add cedar to protect from moths.
• Brush lightly – Use a proper cashmere brush to remove dust and revive fluffiness.
• Remove pills gently – Use your hands or a cashmere comb.
• Wash with care – Cold water, mild detergent, hand wash or gentle machine cycle.
• Dry flat – Lay flat on a towel, never hang or tumble dry.

Refer to Care Guide full care instructions.